Payment Policy

This Payment Policy sets out the billing, payment, and transaction procedures that apply when purchasing products from London & Taylor.

1. Accepted Payment Methods

At London & Taylor, we offer a range of secure payment options to make checkout straightforward and convenient.

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • UnionPay

  • PayPal

  • Shop Pay

  • Apple Pay

  • Google Pay

Payments are processed securely through Shopify Payments or PayPal. London & Taylor does not directly access or store your full credit or debit card details.

Where supported, prices may be shown in your local currency during checkout. Shipping is free on all eligible United Kingdom orders, and no additional taxes or duties are added at checkout for UK orders — the total displayed at checkout is the amount you pay.

Discount codes may be entered during checkout. Unless otherwise stated, only one discount code may be used per order.

Any store credit issued by us will be provided as a digital gift card and will not expire.

2. Payment Processing

  • Full payment must be made at the time an order is placed.

  • Orders will only be processed and prepared for dispatch once payment has been successfully received.

  • If a payment is declined, unsuccessful, or cannot be authorised, the order will not be confirmed.

  • We may contact you where additional information is needed to complete or verify a transaction.

3. Pricing & Currency

  • All prices shown on www.londonandtaylor.com are listed in Pounds Sterling (GBP), unless stated otherwise.

  • Product prices may be revised or changed at any time without prior notice.

  • Any applicable charges, taxes, or shipping fees will be shown at checkout before your purchase is completed.

  • Free shipping applies to eligible orders within the United Kingdom in accordance with our Shipping Policy.

4. Secure Payment Processing

Protecting your payment information is important to us.

  • London & Taylor uses secure checkout technology, SSL encryption, and established third-party payment providers to process transactions.

  • Payment information is transmitted securely through our payment processors.

  • We do not directly store your complete credit or debit card details.

Although we use reasonable security measures, no electronic payment or data transmission system can be guaranteed to be completely secure.

5. Refunds & Chargebacks

Refunds are processed in accordance with our Return & Refund Policy.

Where a refund is approved, it will normally be returned to the original payment method used for the purchase.

Unauthorised or fraudulent chargebacks may be disputed where appropriate.

If you believe there is a problem with a payment, refund, transaction, or order, we encourage you to contact us first at info@londonandtaylor.com so that our customer service team can assist you.

6. Fraud Prevention

To help protect our customers and our business from fraud and unauthorised transactions:

  • London & Taylor reserves the right to review, hold, refuse, or cancel orders that appear suspicious or potentially fraudulent.

  • We may ask for additional information or identity verification before approving certain transactions.

  • Further verification may be required for high-value purchases or orders that trigger security checks.

  • Orders may be cancelled if we are unable to verify payment or purchaser information.

Any fraud-prevention measures will be carried out in accordance with applicable laws and regulations.

7. Contact Information

If you have any questions regarding payments, billing, refunds, or transactions, please contact us using the details below.

Store name: London & Taylor
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: Unit C & D, Salcombe Court, Salcombe Rd, Alfreton DE55 7EG, United Kingdom
Company Address: Prof. Johanna Westerdijkstraat 74, NH 1171 KM, Badhoevedorp, Netherlands

Email: info@londonandtaylor.com
Phone number: +44 7473961832

We aim to respond to your enquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM — 6:00 PM UK Time
Saturday and Sunday: Closed