Shipping policy

At London & Taylor, we aim to make shipping and delivery as clear and convenient as possible. We provide free shipping on all eligible orders delivered within the United Kingdom.

Shipping Locations

This Shipping Policy applies to orders delivered within the United Kingdom.

At present, we do not offer international shipping.

Delivery Times

The estimated delivery schedule for orders is as follows:

Order Cutoff Time: 5:00 PM UK Time. Orders placed after the cutoff time will begin processing on the following business day, which may extend the expected delivery timeframe by one additional business day.

Order Handling Time: 1–2 business days, Monday to Friday. Once your order has been processed, it will be handed over to one of our shipping partners.

Transit Time: 6–8 business days, Monday to Friday.

Estimated Delivery Time: Approximately 7–10 business days from the date your order is placed.

Please note that delivery estimates may occasionally be affected by carrier delays, weather conditions, public holidays, or other circumstances outside our control.

Carrier Services

We work with established shipping carriers for deliveries within the United Kingdom, including:

Royal Mail
DPD
Evri

The carrier used for your order may vary depending on the delivery destination and fulfilment requirements.

Shipping Costs

Free Shipping:
All eligible orders shipped within the United Kingdom qualify for free shipping. No minimum purchase amount is required.

Paid Shipping:
We currently ship only within the United Kingdom and do not offer international delivery at this time.

Delivery Issues

If your order is delayed, appears to be lost, or you experience another delivery-related issue, please contact our customer service team as soon as possible.

We will assist you in reviewing the shipment and work with you to resolve the issue where possible.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to follow the progress of your delivery through our order tracking page or the relevant carrier's tracking service.

Questions?

If you have questions about shipping, delivery times, tracking, or an existing order, please contact our customer service team.

We aim to respond to customer enquiries within 24 hours.

Contact Information

Store name: London & Taylor
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: Unit C & D, Salcombe Court, Salcombe Rd, Alfreton DE55 7EG, United Kingdom
Company Address: Prof. Johanna Westerdijkstraat 74, NH 1171 KM, Badhoevedorp, Netherlands

Email: info@londonandtaylor.com
Phone number: +44 7473961832

We aim to respond to your enquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9:00 AM — 6:00 PM UK Time
Saturday and Sunday: Closed