Return & Refund Policy
At London & Taylor, customer satisfaction matters to us. If you are not fully satisfied with your purchase, eligible items can be returned using our simple return procedure.
30-Day Returns
You can request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused and remain in its original condition. It must also be sent back with its original packaging, tags, accessories, and any materials supplied with the product.
Our customer service team is available to assist you throughout the return process.
Restocking Fee: We do not apply any restocking fee to returned items.
Return Policy Overview
Return Window:
Eligible products can be returned within 30 days from the date your order is delivered.
Condition:
Returned items must be unused, remain in their original condition, and be accompanied by the original packaging, tags, accessories, and any included materials.
Return Assistance:
Our customer service team will provide you with the required instructions and support you throughout the return procedure.
Restocking Fee:
$0 — no restocking fee is applied to returns.
Return Costs
For Defective, Damaged, or Incorrect Products:
You will not be charged for return shipping if you received an incorrect product, your item was damaged while in transit, or the product is otherwise defective.
For Customer Remorse or Change of Mind:
If you are returning an item because you selected the wrong product or size, the item does not fit, or you simply no longer wish to keep it, you are responsible for the actual return shipping cost.
Original shipping charges are non-refundable.
How to Return an Item
1. Contact Us:
Email info@londonandtaylor.com and provide your order number along with the reason you would like to make a return.
2. Prepare Your Return:
Securely package the product in its original packaging and ensure that all original tags, accessories, documents, and any other materials supplied with the item are included.
3. Ship Your Return:
Return the parcel by following the instructions included in your return authorisation email. You may use the shipping carrier or return method recommended within those instructions.
Refund Process
Return Inspection:
Once your return has been received, we will inspect the product to make sure it meets the requirements of our return policy.
Refund Timing:
After your return has been approved, your refund will be issued to the original payment method used for your purchase.
Please allow up to 7 business days for the refund to appear in your account. The exact processing period may differ depending on your bank or payment provider.
Exchanges
If you would rather exchange an item for a different size, colour, or product, please contact us at info@londonandtaylor.com.
Our customer service team will help you with the exchange process.
Non-Returnable Items
Certain items may be excluded from returns due to hygiene or safety reasons.
Where applicable, any products that are not eligible for return will be clearly marked as non-returnable on the relevant product page.
Questions?
If you have any questions regarding a return, refund, or exchange, please visit our FAQ page or contact our customer service team.
We aim to respond to customer enquiries within 24 hours.
Contact Information
Store name: London & Taylor
Company name: S&S DotCom VOF
Company number: 42008203
Warehouse Address: Unit C & D, Salcombe Court, Salcombe Rd, Alfreton DE55 7EG, United Kingdom
Company Address: Prof. Johanna Westerdijkstraat 74, NH 1171 KM, Badhoevedorp, Netherlands
Email: info@londonandtaylor.com
Phone number: +44 7473961832
We aim to respond to your enquiries within 24 hours.
Customer Service Hours
Monday to Friday: 9:00 AM — 6:00 PM UK Time
Saturday and Sunday: Closed